Privacy Policy

This Privacy Policy describes how FreshFeed ("FreshFeed," "we," "us," or "our") collects, uses, and shares information about you when you use the FreshFeed mobile application, the website getfreshfeed.com, and any related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information you provide

• Account information. When you create an account, we may collect information such as your name, email address, and authentication credentials.
• Profile, wellness inputs, and preferences.Information you choose to share about your age, height, weight, activity, goals, food preferences, allergies or foods to avoid, dietary needs, household, budget preferences, and similar settings. Depending on what you provide, some of this information may be considered sensitive in your jurisdiction.
• Content you create or save. Recipes, links, notes, ratings, plans, lists, photos, and other content you add to the Service.
• AI interactions and imported source content.Questions, prompts, menu searches, recipe requests, photos, links, text, documents, and other material you submit for extraction, analysis, personalization, or generation, together with the related inputs and outputs.
• Communications. Information you provide when you contact us, such as your email address and the contents of your message.

Information collected automatically

• Device and usage information. Device model, operating system version, app version, language, time zone, unique identifiers, crash logs, performance data, and information about how you interact with the Service.
• Approximate location.If you grant permission, we may collect your device's location to power location-based features (for example, finding places near you). You can disable location access at any time in your device settings.
• Purchase information. If you subscribe, we receive information about your subscription status from the app store through which you purchased it. We do not receive or store your full payment card details.

Information from third parties

If you sign in through a third-party service (such as Sign in with Apple), we receive the information that service makes available to us, consistent with your settings on that service.

2. How We Use Information

• To provide, maintain, and operate the Service;
• To personalize your experience, including tailoring content and suggestions to your stated preferences and goals;
• To process content with automated systems and third-party AI providers, including to extract recipes, estimate missing information, generate plans, rank menu options, and answer requests;
• To process transactions and manage subscriptions;
• To communicate with you, including responding to support requests and sending service-related notices;
• To monitor, analyze, and improve the Service, and to develop new features;
• To protect the safety, security, and integrity of the Service, our users, and the public;
• To comply with legal obligations and enforce our terms; and
• For any other purpose with your consent.

We may use automated processing to deliver features of the Service, such as organizing content you save and generating personalized suggestions.

3. AI and Automated Processing

FreshFeed uses automated systems and third-party AI providers and models. When you use an AI-assisted feature, we may transmit the content you submit and relevant account, profile, preference, recipe, menu, location, or request context to our backend and service providers so they can process the request and return an output. AI processing may also create new content or inferences based on your inputs.

Do not submit medical records, emergency information, or personal or confidential information that is not necessary for the feature you are using. FreshFeed is not a healthcare provider, does not provide medical care, and is not designed as a repository for clinical records. AI output can be incomplete, outdated, fabricated, or wrong and must not be used for medical, allergy, emergency, or food-safety decisions. See our Terms of Service for the full health, allergen, AI, and safety limitations.

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers. With vendors who perform services on our behalf, such as cloud hosting, authentication, backend processing, AI and model processing, mapping and place search, analytics, customer support, subscription management, and payment processing. These providers may receive information needed to perform their services for us.
• Legal reasons. When we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of FreshFeed, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business, your information may be transferred as part of that transaction.
• Aggregated or de-identified data. We may share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify you.
• With your consent. We may share information for other purposes with your consent or at your direction.

5. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or de-identify it. You may request deletion of your account and associated personal information at any time as described below.

6. Security

We use reasonable administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

• Access, correction, and deletion. You may request access to, correction of, or deletion of your personal information by emailing us at support@getfreshfeed.com from the email address associated with your account.
• Device permissions. You can manage permissions such as location access and notifications in your device settings.
• Marketing. You may opt out of promotional emails by following the unsubscribe instructions in those messages.

Depending on where you live, you may have additional rights under applicable law, such as the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, the right to portability, and the right not to be discriminated against for exercising your rights. Residents of the European Economic Area and the United Kingdom may also have the right to object to or restrict certain processing and to lodge a complaint with a supervisory authority. Where we rely on consent to process your information, you may withdraw it at any time. To exercise any of these rights, contact us at support@getfreshfeed.com. We may need to verify your identity before fulfilling a request, and we will respond within the time required by applicable law.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided us personal information, please contact us.

9. International Users

The Service is operated from the United States. If you use the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate, which may have data protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards for such transfers.

10. Third-Party Links and Services

The Service may contain links to third-party websites and services, mapping and place information, restaurant or product information, and content you choose to import from other platforms. We are not responsible for the privacy, security, accuracy, or other practices of those third parties, and this policy does not apply to information you provide directly to them. We encourage you to review the policies of any third-party services you use.

11. Third-Party Data, Accuracy, and Restaurant Independence

FreshFeed may obtain restaurant, menu, recipe, product, place, nutrition, and pricing information from public restaurant or brand materials, public websites and datasets, mapping or place services, FreshFeed's nutrition library, content you import, and AI-assisted analysis. Missing values may be inferred. We do not control these sources and cannot guarantee that any information is complete, accurate, current, or safe. Menus, ingredients, preparation methods, suppliers, prices, and availability can change without notice.

FreshFeed is independent and, unless expressly stated otherwise, does not work for and is not affiliated with, authorized by, endorsed by, or sponsored by any restaurant, food company, grocery store, brand, publisher, or delivery platform referenced in the Service. Restaurant and brand names, logos, trademarks, menu names, product images, and related assets belong to their respective owners and are shown only to identify the referenced business, product, or menu. Their appearance does not imply a relationship with or approval of FreshFeed.

Do not rely on FreshFeed to determine allergens, ingredients, cross-contact risk, medical suitability, exact nutrition, or food safety. Confirm important information directly with the current product label, restaurant, manufacturer, store, or original source and consult a qualified professional when appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by additional notice within the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at support@getfreshfeed.com.